[Why 600 companies must switch to fiber before August 1, 2024

Monegasque companies that have not yet made the switch to fiber have until July 31, 2024 to do so, at the risk of being unable to use the internet from that date. They should also update their call centres, which are still connected to the copper network.

Fiber or nothing. The copper network outage affected first-timers and the 270 remaining customers. Everyone has switched to fiber from the end of 2023, according to Martin Péronnet, CEO of Monaco Telecom. Now, this issue concerns the principality's business more than ever. If 3,000 companies in the principality have already taken the plunge, there are still 600 for whom time is telling, because the copper network will simply close by the end of 2024. And this is no bluff, Martin Péronnet assures: “The whole technical chain no longer exists. This is not planned obsolescence. The technological breakthrough is already several years old and we have an expiration date. For example, oil lamps worked for a long time, but, at some point, we had to make the effort to evolve. » There are also 200 companies that already have fiber installed, but whose equipment needs to be configured to change the connection. Among these companies, there is everything: “There are still copper connections in some government services and the Monegasque Electricity and Gas Company (Smeg)”adds the general manager of Monaco Telecom.

“There are still copper connections in some government services and the Monegasque Electricity and Gas Company (Smeg)”

Martin Peronnet. CEO of Monaco Telecom

Overloaded private installers

By itself, the necessary operation is not very time-consuming. It can be arranged in one day, according to Monaco Telecom. But it's not that simple, because you also have to count on the availability of private installers, necessary for the transition from copper to fiber: “A lot of private installers have been overwhelmed. They struggle to meet demand, warns Martin Peronnet. Their response times are quite long, you really have to make the appointment. » Four months is therefore not too long for the companies concerned, as they will also need to take care of remodeling the company's equipment. Simple configuration in itself, but necessary for the proper operation of the equipment: “We managed to do it with the general public, before the date of December 31, 2023, and there were no dramas. Therefore, we are confident in business, because it is possible. But it will take work and anticipation. » As for the cost of the operation, the switch will be free. It's the “stay”which will arise in companies: “Reconnection is our job. There will be costs if the company wishes to carry out specific work to route the fiber within its premises, through specific conduits. There will also be some for reconfiguring the network with the private installer. The same thing if it is necessary to change certain equipment. In general, the company takes care of what happens inside it.”clarifies the general manager of Monaco Telecom.

“The whole technical chain no longer exists. This is not planned obsolescence. The technological breakthrough is already several years old and we have an expiration date. For example, oil lamps worked for a long time, but, at some point, we had to make the effort to evolve.

Update call centers from August 2024

Although mobile phones have largely replaced landlines in private homes, businesses, especially larger ones, still use call centers. And here again, they will have to reconfigure their network. Because from August 2024, analog technology for landlines will be switched off. This disappearance will be zone by zone, throughout the principality, until the end of 2024. It will start from the Larvotto area and end with that of Monte-Carlo, which has the most customers using call centers: “Here again, you won't have to wait until the end of 2024 to get an appointment because the risk is that you won't have a private installer available to secure the transition.”, warns Martin Peronnet. This telephone base has become obsolete among some Monegasque companies and their technology, the switched telephone network (PSTN) which was the heyday of fixed telephony on the copper network, is coming to an end. In fact, it will no longer be put into operation in either France or Monaco.

This technology should actually evolve, if it hasn't already, towards IP telephony or VOIP, to “Voice over Internet Protocol”. This solution, which goes through the Internet, allows voice to be transmitted instantly and makes it possible to use services such as WhatsApp and Messenger, as well as video conferencing platforms such as Zoom or Skype. “We moved to IP telephony a long time ago. Call centers have been connected to it for about twenty years, but that's not the case for everyone.”, underlines Martin Peronnet. Existing hardware is often compatible according to him and requires a simple restructuring of the workstations, unless they are really old. In this case, you will need to be equipped with new phones and subscribe to Monaco Telecom services, while keeping the registered numbers.

These lines will then be connected to the new switchboards and the stations will have to be deployed with the same call transfer rules. Finally, individuals and businesses still using a fixed copper telephone line must also switch to new fiber services before the end of December 2024. Currently [Monaco Hebdo bouclait ce numéro le mardi 26 mars 2024 — NDLR]17 teams of Monaco Telecom technicians are working in Monaco to update the network and equipment.

Service Interruption Schedule

• Between 1eh and August 31, 2024: termination of Internet service on the copper telecommunications network for businesses.
• From 1ehAugust 2024: termination of copper switchboard service for businesses.

1) Monaco Telecom customer service: 99 66 68 86. Monday to Friday from 8 am. to 7 p.m., Saturday 9 a.m. – 5:30 p.m. Espace Pro Monaco Telecom: 9 rue du Gabian, Monday to Friday 9am. – 18 hours.

Leave a Reply

Your email address will not be published. Required fields are marked *